Shipping & Returns

At Innovative Safety Inc., we understand that timely delivery of rental equipment is crucial for your project schedules. We offer flexible shipping and delivery options to meet your specific needs.

Delivery Options

• Standard Delivery: Equipment is typically delivered within 3-5 business days after rental confirmation.
• Express Delivery: Need equipment faster? We offer expedited shipping options for urgent projects, with delivery in 1-2 business days (additional fees may apply).
• Scheduled Delivery: We can arrange delivery for a specific date and time to align with your project timeline.
• Pickup Option: You can pick up equipment directly from our facility at a scheduled time to avoid shipping costs.

Shipping Costs

Shipping costs are calculated based on the size and weight of the equipment, delivery location, and chosen shipping method. For your convenience:

• Free delivery for rental orders over $1,000 (within 50 miles of our facility)
• Flat-rate shipping for standard equipment to most locations
• Custom shipping quotes for oversized equipment or remote locations

Exact shipping costs will be provided during the rental quote process. Our team will work with you to find the most cost-effective shipping solution for your needs.

Tracking Your Delivery

Once your rental equipment is shipped, you will receive a confirmation email with tracking information. You can track your delivery status through our customer portal or by contacting our customer service team.

Return Procedure

Returning rental equipment is simple. When your rental period is coming to an end, you have several options:

• Scheduled Pickup: We can arrange to pick up the equipment from your location on the agreed return date.
• Return Shipping: You can ship the equipment back using our prepaid shipping labels (provided upon request).
• Drop-off: Return the equipment directly to our facility during business hours.

All equipment should be returned in the same condition as received, allowing for normal wear and tear. Please ensure all components and accessories are included to avoid additional charges.

Rental Extensions

Need the equipment for longer than initially planned? No problem! You can request a rental extension by:

• Contacting our customer service team at least 24 hours before the scheduled return date
• Logging into your account and requesting an extension through our customer portal
• Speaking with your account representative

Extension availability depends on equipment demand and upcoming reservations. We'll do our best to accommodate your needs.

Late Returns

Equipment returned after the scheduled return date without prior extension approval may incur additional charges. Please contact us as soon as possible if you anticipate a late return.

All rental equipment undergoes thorough inspection and testing before delivery to ensure it meets our quality standards. Upon receiving the equipment:

• Inspect the equipment immediately and report any damage or issues within 24 hours of receipt
• Document the condition with photos if possible
• Test the equipment to ensure proper functionality (if safe to do so)

When returning equipment, our team will conduct a thorough inspection. Any damage beyond normal wear and tear may result in additional charges. We will provide documentation of any issues found during the inspection.

Have questions about shipping, delivery, or returns? Our dedicated shipping department is here to help: